DAY 1 OF OWNING A ROADSTER
Refunds & Failed Generations
Find out what happens if your Roadster video fails, how to retry with a returned video credit, and how to request help with payments or refunds.
If a video is confirmed to have failed during generation or audio processing, we return one video credit to the same order. You can use it to try again without another payment. A returned video credit is not a cash refund.
What if my video is still processing?
Check the status on your private order page. If we are still checking a task, its video credit stays in use until the outcome is known. We return the credit once a failure is confirmed; the same failed attempt is not credited twice.
What if I cannot find the email?
Check spam, the delivery address you entered and your private order page. A missing email does not necessarily mean the video failed: if your video is ready on the order page, you can download it there. Contact us before paying again.
How do I request a refund?
Email support@day1ofowningaroadster.com from your delivery address with your order reference and a description of the problem. You can contact us about duplicate charges, paid orders that failed, concerns about a finished video, cancellation requests or unused packs.
We review the order and payment details before responding to a refund request. Cash refunds are not automatic, and we do not promise a fixed processing time. Your applicable statutory rights are unaffected.
What should I send?
Include your order reference and a short explanation. Do not send full card details or publish private order and download links. Our contact page explains how to get help if a link has expired.