Contact & Order Help

Need help with a video or purchase? Email support@day1ofowningaroadster.com from the address you used for your order. Include your order reference and a short description so we can find the right order.

I have not received my video email

Check your spam folder and the delivery email you entered. If you can still open your private order page, check progress there and download the video when it is ready. You do not need to buy another video just because an email is delayed.

My order link has expired

Email us from your delivery address with your order reference. Email links are valid for 30 days from issue, but unused paid videos do not expire. Finished videos remain available for 30 days after completion, so please download them before then.

My video failed or I have a billing question

Tell us what happened and include your order reference. We can help with generation errors, duplicate charges, unused videos and refund requests. See failed generations and refunds for how these are handled.

What should I include in my message?

• The email used for your order and your order reference.
• A brief description of the issue and any on-screen error message.
• For a payment question, the date and amount of the charge.

Do not send card numbers, passwords or the private access code from an order link. Keep order and download links out of public posts.

Make a video: photo and download guide · Video pack prices · Privacy policy